How to Upload a List of Recipients

Last updated: 29 December 2025

Prepare a List of Recipients

Prepare an XLSX file with a list of recipients in advance. The maximum file size is 200 MB.

Requirements for filling out the file:

• In a separate column, enter the full telephone numbers of the recipients with the international country code.

  tip

  Recipient phone numbers can be specified in one of the following formats: +X-YYY-ZZZ-ZZ-ZZ, +X YYY ZZZ ZZ ZZ, +XYYYZZZZZZZ, where +X is the international country code, YYY is the city or mobile operator code, and ZZZ-ZZ-ZZ is the subscriber number.

  The number of characters in codes and subscriber numbers depends on the country and mobile operator.

• In each column, indicate only one characteristic of the recipient.

  For example, the recipient's full name consists of three different characteristics and three different columns: last name, first name, and middle name.

• Do not use column headers.

• Specify dates in one of the following formats:

  • dd.mm.yy, dd.mm.yyyy;
  • dd/mm/yy, dd/mm/yyyy;
  • dd-mm-yy, dd-mm-yyyy, mm-dd-yy, mm-dd-yyyy, yy-mm-dd, yyyy-mm-dd.
  tip

  In edna Pulse, dates will be recognized in the same order as listed above.

• Specify the gender of recipients in one of the following formats:

  • male gender — male, m;
  • female gender — female, f.

File Examples

Suitable file for upload

• All recipients have a phone number listed.

  warning

  The recipient should have a phone number in order to upload the file.

• All variables are grouped by columns.

• The dates are in a recognizable format.

tip

It is not necessary to provide the full names of recipients.

Unsuitable file for upload

• Some recipients do not have a phone number listed and will not be upload.
• Some recipients' variables are mixed up and listed in different columns.
• The first recipient's date of birth will not be recognized.

Upload Your Recipient List to edna Pulse

1. Go to the Audience section, click Add to database → Add list.

2. Click .xlsx and upload the prepared file with the list of recipients.

3. (Optional) Click Upload another document if you want to replace the current file.

4. Click Continue, wait for the file to upload, and view its preview.

5. (Optional) Select tags for the recipient list from the drop-down list or click Add tag if there is no suitable tag in the drop-down list. You can also select tags from the category list by clicking Tag tree.

   How to Configure Tags
   tip

   We recommend specifying variables and tags immediately when uploading the recipient list.

   info

   When uploading a file with a list of recipients, edna Pulse automatically adds a tag consisting of the name of the processed file, the date and time of upload in the format filename_dd-mm-yyyy_hh:mm.

6. (Optional) Select the Run a script for the clients in this list, starting with an external trigger checkbox and select one or more scripts with the External trigger start condition from the drop-down list.

   How to Create a Script

7. Assign appropriate variables to each column header (e.g., First name, Last name, Phone number) or click Add variable if there is no suitable variable in the drop-down list.

   Recipient Variables
   warning

   Be sure to assign the variable Phone to the column with the recipients' phone numbers.

8. Click Continue to apply the settings to the recipient list and upload it.

   info

   If the number you are uploading has already been added to your edna Pulse personal account, the recipient's card with this number will be updated automatically.

9. (Optional) Go to Event log → Downloads to view the audience upload results.

   Viewing Event Log

New recipients will appear in the Audience section after the file has been uploaded and processed.