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Users with Standard Access Rights

Last updated: 8 November 2024
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This article briefly describes the edna Pulse account sections for a user with standard access rights. Detailed instructions on how to work in the sections are available in the edna Pulse user documentation.

Home​

Displaying the following summary information:

  • balance status;
  • license information;
  • information about upcoming charges and debts;
  • information about recent broadcasts;
  • recent changes to channels and templates.
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Access to balance status, license and fee information depends on the terms of the contract or agreement.

Audience​

Adding, editing, and deleting message recipients.

Broadcasts​

Creating, editing and viewing the results of broadcasts.

All broadcasts created, scheduled, and sent in edna Pulse are available to the user. The Broadcast initiator field may display the logins of different users.

Settings → Cascades​

Creating cascades for sending broadcasts.

Settings → Channels​

Connecting channels for sending broadcasts: WhatsApp, Viber.

Settings → Templates​

Creating message templates: WhatsApp, Viber.

Analytics → Messages​

Viewing analytics for incoming and outgoing messages.

All incoming and outgoing messages in edna Pulse are available to the user. Possible sources of sending messages:

  • API — API edna Pulse;
  • Jivo — Jivo platform;
  • Chat Center — personal edna Chat Center account;
  • Personal account — edna Pulse account;
  • Test — the Test broadcast function.

Analytics → Summary report​

Viewing summary reports on messages.

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Access to the section depends on the terms of the contract or agreement.

Integration​

Displaying data for configuring integration with edna Pulse.

Profile → My profile​

Displaying information about the user’s profile: interface language, time zone, contact information.

Profile → Company profile​

Displaying information about the company’s profile: licenses, bank details, tariffs.

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Access to balance status and fee information depends on the terms of the contract or agreement.

Help​

A link to the edna Pulse documentation and the email address for questions.

Event log​

Viewing downloads and event notifications in the edna Pulse personal account.