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Users with Limited Access Rights

Last updated: 8 November 2024
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This article briefly describes the edna Pulse account sections for a user with limited access rights. Detailed instructions on how to work in the sections are available in the edna Pulse user documentation.

Home​

Displaying the following summary information:

  • balance status;
  • license information;
  • information about upcoming charges and debts;
  • information about recent broadcasts;
  • recent changes to channels and templates.
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Access to balance status, license and fee information depends on the terms of the contract or agreement.

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The Audience section, which is intended for adding recipients, editing recipients' personal data, and configuring tags and variables, is not available to the user.

The user can only add recipients when creating a broadcast in the Broadcast section.

Broadcasts​

Users can only access broadcasts that they have created, scheduled, and sent in edna Pulse.

The Broadcast initiator field may display another user's login only if a user with standard access rights has scheduled or sent a broadcast based on a draft created by a user with limited access rights.

File IconUsers with Standard Access Rights

Settings → Cascades​

Creating cascades for sending broadcasts.

Settings → Channels​

Connecting channels for sending broadcasts: WhatsApp, Viber.

Settings → Templates​

Creating message templates: WhatsApp, Viber.

Analytics → Messages​

Viewing analytics for outgoing messages.

Users can only access messages that they have sent themselves. Messages can only be sent from the edna Pulse account.

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Incoming messages, messages sent via API, and messages sent from edna Chat Center and the Jivo platform are not available to the user.

The user can send a test message when creating a broadcast, but will not see it in the report after sending.

Analytics → Summary report​

Viewing summary reports on messages.

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Access to the section depends on the terms of the contract or agreement.

Profile → My profile​

Displaying information about the user’s profile: interface language, time zone, contact information.

Profile → Company profile​

Displaying information about the company’s profile: licenses, bank details, tariffs.

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Access to balance status and fee information depends on the terms of the contract or agreement.

Help​

A link to the edna Pulse documentation and the email address for questions.

Event log​

Viewing downloads and event notifications in the edna Pulse personal account.