Testing WhatsApp Channel API

Last updated: 12 November 2025

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Testing is only possible for the WhatsApp channel, and only for sending and receiving chat messages.

Testing and sending WhatsApp template messages is not supported.

Go to the Integration section of your edna Pulse account.
If you plan to test the API, go to the Settings tab, generate an API key, and configure URLs for webhook requests.
API Settings
Go to the Testing tab.
Make sure the API key is specified, or click on the icon and select Generate API key.
Make sure the correct URLs for webhook requests are specified.
(Optional) Click Add a webhook URL, specify the webhook URL for sending information about message status changes, and click Add.
In the format 35xxxxxxxxx, add the phone number(s) from which you will be writing to the WhatsApp test account.

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WhatsApp
The WhatsApp application should be installed on devices connected to these numbers.
From the device specified in the previous step, follow the link or scan the QR code to open a chat with a test account in the WhatsApp application.
Write and send any message.
Go to Analytics → Messages section of your edna Pulse account and make sure that the message you just sent is displayed there.
How to View and Download Message Report

Return to the Integration → Testing section and send a reply outgoing message to the test account using the API call sending tool:

Specify the added test phone number in the "address" string:

{
    "requestId": "2303623b-a950-4461-bc50-379e6d7dcdcb",
    "cascadeId": "136",
    "subscriberFilter": {
        "address": "35000000000",
        "type": "PHONE"
    },
    "content": {
        "whatsappContent": {
            "contentType": "TEXT",
            "text": "WhatsApp TEXT"
        }
    }
}

Click Call resource.

Ensure that the message has been received by the added device.