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How to Manage Email Notification Recipients

Last updated: 25 February 2026

  1. Go to the Profile → Company profile → Notifications section of your edna Pulse account.

  2. Open the category of email notifications with events for which you want to set up notification recipients.

  3. Click on the edit icon in the event line to change the list of email notification recipients.

    info

    By default, all email notifications are sent to the owner of the edna Pulse personal account — the user whose email address is registered in the personal account. The owner’s email address cannot be removed from the list of recipients.

  4. Click Add recipient.

  5. Enter the recipient’s email address and click Add → Save changes.

    tip

    You can add the email address of any recipient — there is no limit to the number of recipients.

Email Notification Categories​

tip

The category descriptions indicate the circumstances under which email notifications may be sent automatically.

Balance notifications​

Minimum balance threshold reached​

  • The balance has fallen to or below the threshold value. The threshold value can be set when configuring the notification.
  • The balance in your edna Pulse personal account has become negative.
  • The overdraft amount has fallen to or below the threshold value.

Overdraft change notification​

If the customer’s credit limit has been changed.

Payment reminder​

Email notifications are sent to alert you of an upcoming debit from your balance.

License notifications​

Balance top-up required to pay for license payment​

If funds cannot be debited from the balance to pay for the license.

Activation, renewal, suspension, blocking of license
WhatsApp
Viber
​

When a channel license has been activated, renewed, suspended, or blocked.

Channel notifications​

Channel registration
WhatsApp
Viber
​

  • Channels have been submitted for registration, successfully or unsuccessfully registered.
  • Actions necessary for channel registration must be performed.

Violations, restrictions, or deactivation of WhatsApp Business account
WhatsApp
​

  • Violations have been detected in the operation of the WhatsApp business account.
  • The operation of the WhatsApp business account has been restricted.
  • The WhatsApp business account has been disabled.
  • The WhatsApp business account has been restored.
File IconHow to Avoid a WhatsApp Business Account Block File IconMaintaining WhatsApp Channel Quality

Change in channel quality, limit, or status
WhatsApp
​

Email notifications are sent if the quality, daily limit, or status of the WhatsApp channel has been changed.

File IconMaintaining WhatsApp Channel Quality

Template notifications​

Template registration
WhatsApp
Viber
​

If templates have been submitted for registration, successfully or unsuccessfully registered.

Template category change
WhatsApp
​

If, during registration of a template, its category was changed during validation on the WhatsApp side.

Template deactivation and termination
WhatsApp
​

Email notifications are sent if, due to complaints from recipients, the registered template has been disabled or suspended during the validation process on the WhatsApp side.

Personal account access notifications​

Access to personal account​

Email notifications are sent if access to your personal edna Pulse account has been blocked or restored.

How to Set up Email Notifications for Minimum Balance​

  1. Go to the Profile → Company Profile → Notifications section of your edna Pulse account.
  2. Open the Balance notifications category.
  3. In the Minimum balance threshold reached event line, click on the edit icon.
  4. Set the balance value at which you want to receive an email notification that your funds are running low.
  5. If necessary, activate the Send repeated notifications option to receive email notifications again when your balance falls below the set value.
  6. Specify how many times email notifications should be duplicated.
  7. Specify the interval between repeated email notifications.
  8. Click Save changes.