General information about dialogues
In your edna Pulse account, you can chat with recipients and view your message history in the Dialogues section. A dialogue with a recipient is created automatically after the first incoming message.
Dialogs are not available for channels connected via Jivo or edna Chat Center.
Dialogues are available for the following channels:
- WhatsApp WhatsApp.
- WhatsApp BA WhatsApp Business App.
The recipient can message all channels at the same time: separate dialogues will be created for each channel.
For example, if you have two WhatsApp channels connected and the recipient messages each one, two chats will be created.
Key features
The Dialogues window is divided into three sections: the list of dialogues, the message history, and the customer's profile.
Dialogues list
On the left side of the page, you'll find a list of all dialogues with recipients and a search bar.
The list of dialogues is sorted by the date of the most recent message — the dialogue with the most recent message will appear at the top.
By default, the 20 most recent dialogues are loaded when the section is opened — the rest are loaded as you scroll through the list.
Message history
In the center of the page, you'll find the message history with the recipient and a text field for sending messages.
Emojis are allowed in message text, and you can also attach files to your messages.
Customer profile
Information from the customer's profile is available on the right side of the page.
Customer profile in dialogues