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How to Connect a WhatsApp Business App Channel

Last updated: 9 July 2026
tip

WhatsApp BA
The WhatsApp Business App channel is designed to use Meta’s WhatsApp Coexistence feature. This allows you to connect your existing WhatsApp Business account to edna Pulse, meaning you can use the same phone number in both the WhatsApp Business app and edna Pulse. Your chat history will then be automatically synced. developers.facebook.com

Channel advantages​

  • Connect your existing phone number without changing it or losing your chat history with customers.
  • Continue working in the WhatsApp Business app and take advantage of API features: automation, integrations, and team collaboration.
  • Communicate with customers in the WhatsApp Business app and in edna Pulse. Chat history, messages, and contacts are automatically synced: contacts are added to the Audience section, and chats are displayed in the message report. File IconHow to View and Download Message Report File IconManaging Audience

Connecting a channel in your edna Pulse Account​

  1. Go to the Channels section.

  2. Click Add channel and select WhatsApp Business App.

  3. Make sure you meet the necessary requirements for connection.

    Requirements for connecting a WhatsApp Business App channel
    • You have an active WhatsApp Business account associated with the phone number you’re connecting and administrator rights in the Meta Business Portfolio. File IconHow to Create a Business Portfolio for a Company
    • Pop-up blocking is disabled in your browser.
    • The Facebook website opens on your device.

  4. Specify the required settings for the WhatsApp Business App channel:

    • Internal channel name — enter the internal name of the channel. This will appear in the list of channels in your edna Pulse account.

      For example, “WhatsApp BA for Marketing.”

    • Tariff for channel — select one of the available channel plans from the drop-down list.

      tip

      WhatsApp BA
      Click Your Available Plans to open Licenses and Plans in a new tab and review the terms of the available plans for the WhatsApp Business App channel.

      File IconLicense and Pricing

  5. Click Continue with Facebook and link your WhatsApp Business account to edna Pulse.

    File IconLinking a WhatsApp Business Account to edna Pulse

  6. After linking your account, click OK to complete the channel setup.

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WhatsApp BA
edna Pulse will automatically begin importing contacts and chat history from WhatsApp Business. The import may take some time.

Until Meta completes its verification, the channel will display the status

Pending registration
.

Once Meta’s verification is complete, the channel’s status will automatically change to

Correct
, and the channel will be ready for use.

Linking a WhatsApp Business Account to edna Pulse​

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If you have any questions during registration, contact edna support or refer to Meta's official instructions.

developers.facebook.com

Step 1. Start the registration process in the embedded window​

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Have your device with the WhatsApp Business app ready—you’ll need it to confirm the connection in the following steps.

  1. Log in to the desired Facebook account or switch to it.

  2. Click Continue → Get started to grant edna access to manage your WhatsApp Business account.

  3. Select a business portfolio and click Next.

    info

    The interface may vary at this step. In addition to selecting a business portfolio, you may see options to create a new WhatsApp Business account or connect an existing WhatsApp Business app. In this case, click Connect WhatsApp Business App.

  4. Select Connect an existing WhatsApp Business app and click Next.

  5. Enter the phone number linked to your WhatsApp Business account in international format and click Next.

    info

    In the WhatsApp Business app, you’ll receive a message from the Facebook* Business contact requesting to link your account.

  6. Link your WhatsApp Business account to edna Pulse using one of the following methods:

    • scan the QR code;
    • click Use access code to get an access code.

  7. If you chose the access code in the previous step, copy it to enter it in the WhatsApp Business app.

Step 2. Confirm the connection in the WhatsApp Business app​

  1. Open the WhatsApp Business app.

  2. In the message from your Facebook Business contact , tap Connect → Connect to the WhatsApp Business platform.

    tip

    Alternatively, in the WhatsApp Business app, go to Settings → Account → Business Platform and tap Connect to the WhatsApp Business Platform.

  3. Tap Share all chats → Confirm to grant access to your chat history.

  4. If you previously selected an access code, enter it, wait for the connection to complete, and tap OK.

Step 3. Complete registration​

  1. Return to the built-in registration window in edna Pulse.
  2. Check your account name and time zone, then click Next.
  3. Click Confirm → Finish.

How to disable the WhatsApp Business App channel​

  1. Open the WhatsApp Business app linked to the WhatsApp Business App channel in edna Pulse.
  2. Go to Settings → Account → WhatsApp Business Platform.
  3. Select edna and tap Disable → Next → Disable.
warning

After disabling the channel, the associated WhatsApp license will be deactivated. When you reconnect the number, a new license will be created, which you’ll need to pay for separately.