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August 27, 2026

· 5 min read

Updates​

Added a new type of webhook for tracking channel state. edna Pulse now sends notifications about channel creation, activation, and deactivation, so you can automatically track changes and respond to them in a timely manner.

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The webhook is available for all channels.

File Iconedna Pulse Channels

Webhook events​

The webhook sends three types of events:

  • channel creation;
  • channel activation;
  • channel deactivation.

Reasons for channel deactivation​

When a channel is deactivated, the event includes the reason, if specified. The following values are available:

  • tenant blocked — the account is blocked;
  • temporary tenant blocked — the account is temporarily blocked;
  • license expired — the channel license has expired;
  • license canceled — the channel license has been canceled.

Configuring the Webhook​

Method 1 — in your edna Pulse account​

Go to the Integration tab → Settings → Main Profile → Webhook URL Settings and select Webhook for sender status shange.

Specify the URL to which events regarding changes in the channel’s state will be sent.

File IconGeneral Information about edna Pulse API Keys and Webhooks File IconHow to Choose the Right API Key and Webhook Type File IconManaging edna Pulse Webhooks

Method 2 — via the API​

Configure the webhook using the api/callback/set method, specifying a new event type to track the channel’s status.

File IconAPI edna Pulse: Setting URLs for Webhooks File IconAPI edna Pulse: Webhook about Sender Status Changes