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October 9, 2025

· 9 min read

Use the new API method, complete the welcome form, manage users directly in your edna Pulse account, and note the new rules for working with WhatsApp limits.

Updates​

  • WhatsApp
    Added a new API method that allows you to retrieve a list of recipients who have unsubscribed from one or more WhatsApp broadcasts.

    File IconGetting a List of Unsubscribed Recipients
    tip

    This method returns a list of recipients who have unsubscribed from broadcasts. This marker is assigned when a recipient clicks the unsubscribe button with the default unsubscribe value in the payload parameter.

    File IconHow to Add Buttons to WhatsApp Templates

  • Added a short welcome form for new edna Pulse account users. Now, when you log in to your account for the first time, you will be asked to answer a few questions about edna Pulse. Current users will also be asked to complete the form when they log in for the first time after this update.

    File IconHow to Log in to edna Pulse Account and Start Working

  • Added the ability for the edna Pulse account users to independently add new users and block existing ones:

    • Management is now available directly in the Profile → Company profile → Users section of edna Pulse. Previously, adding or removing a user required contacting the edna support or personal manager.

    • Operational processes are now simpler and more reliable. One login and password from the personal account no longer needs to be transferred to several users.

      File IconHow to Manage edna Pulse Account Users

Changes to the Rules for Working with Daily Limits
WhatsApp
​

Take into account the new rules for working with daily limits for WhatsApp channels from October 7, 2025:

  • The daily limit for template message delivery will no longer be set individually for each WhatsApp channel. Instead, the same limit will be set for all channels associated with a single WhatsApp Business Account.

    For example, if a business account's daily limit is 10,000, each of its associated channels will have the same limit.

  • For existing WhatsApp Business Accounts, daily limits will be set at the maximum limit of their associated channels.

    For example, if a business account has one channel with a limit of 100,000 and several other channels with lower limits, the limit for that account will be 100,000.

  • WhatsApp channels will no longer have the Warning status.

  • The second level of the daily limit is now 2,000 messages delivered per day, whereas previously it was 1,000.

    File IconWhatsApp Channel Information File IconMaintaining WhatsApp Channel Quality

Major improvements:

  • Access to higher limits is now accelerated with an update within six hours. Previously, an update took up to 24 hours.
  • The limit set by the WhatsApp Business Account is now immediately available to new registered channels. Previously, the limit had to be gradually increased for each channel.
  • You can now have any number of WhatsApp channels without needing additional channels to access higher limits.
  • The initial limit for new WhatsApp Business Accounts is now 250, whereas before, there was no limit.
  • The initial limit for a newly registered channel is now the same as the limit for the associated WhatsApp Business Account. Previously, the limit was 250.

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