September 11, 2025

Updates

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• WhatsApp
  Added the ability to run and schedule multiple scripts simultaneously in one WhatsApp account. You can now simultaneously run an unlimited number of scripts with the External trigger and Recipients with tags launch conditions and only one script with the Incoming message received condition.
  tip

  You no longer need to purchase separate licenses for WhatsApp accounts to run multiple scripts simultaneously.

  Using Scripts How to Create a Script

• WhatsApp
  Added an unsubscribe button to WhatsApp templates. Now, when creating new WhatsApp operator templates in the Service messages and Marketing messages categories, the unsubscribe button will be added by default in the fourth step. If a recipient clicks this button in the message, edna Pulse will assign them an unsubscribe flag for a specific WhatsApp channel.
  tip

  The unsubscribe button helps manage the broadcast audience and reduces the risk of WhatsApp channel blocking. Recipients who unsubscribe from broadcasts in a channel will no longer receive messages from it, so they won't complain about spam.

  How to Create a WhatsApp Operator Template and Submit it for Registration How to Add Buttons to WhatsApp Templates

• WhatsApp
  Added the ability to manage unsubscribes from broadcasts in a WhatsApp channel when editing the recipient's card.
  How to Edit the Recipient's Card

• WhatsApp
  Agreement
  Added tips on available MAUs and used AMAUs for a WhatsApp channel to your edna Pulse account. Key changes:

  • Now, in the Profile → Company profile → Licenses section, the remaining MAUs from the package and used AMAUs are displayed for WhatsApp licenses.

  • Now, if you used AMAUs in the current month, in the Profile → Company profile → Payment → Balance replenishment section, when specifying fees for the next month, the Message routing services detail category for WhatsApp is displayed.

    tip

    Monitoring MAUs and AMAUs in WhatsApp channels is now more convenient. Keep track of your usage and change your billing plan if necessary.

• WhatsApp
  Added a new webhook request for a recipient clicking on a link button from a WhatsApp message. Now, if a recipient clicks on a link button in WhatsApp, edna Pulse will not only display the click in the message report, but will also send a webhook request to your server about this event. To receive such webhook requests, go to the Integration → Settings section in your edna Pulse account and specify the URL in the Webhook URL for tracking clicks on the WhatsApp link button setting.
  tip

  Only for WhatsApp templates in which the Track link button clicks setting was enabled when adding buttons.

  How to Add Buttons to WhatsApp Templates
  Specifying API Settings API: Webhook Request about Clicking on WhatsApp Link Buttons How to View and Download Message Report