Updated: December 2025
Bitrix24 is updated frequently. If you notice any outdated information, please let us know.
How to Reply to Incoming Messages
Last updated: 3 June 2026
Incoming messages from customers are routed to open channels. When a customer sends a message, you will see a notification in Bitrix24.
For more information on all the features of open channels, see the Bitrix24 documentation.
helpdesk.bitrix24.com
How to access the chat
- Go to the Collaboration → Messenger → Chats section.
- Click the Unread tab.