Bitrix24 is updated frequently. If you notice any outdated information, please let us know.

How to Find the Right Conversation with a Customer

Last updated: 3 June 2026

To open the list of conversations in open channels and find a conversation with a specific customer or conversations from a specific time period, go to CRM → Customers → Contact center → Conversations.

For more information about the chat list features, see the Bitrix24 documentation. helpdesk.bitrix24.com
To open the list of chats with customers, go to Collaboration → Messenger → Chats.

For more information about chats, see the Bitrix24 documentation. helpdesk.bitrix24.com

info
By default, an employee can only see their own chats.

Configure access rights to open channels so that the employee can view all chats. helpdesk.bitrix24.com