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Updated: December 2025

Bitrix24 is updated frequently. If you notice any outdated information, please let us know.

Connect the WhatsApp channel in your edna Pulse Account

Last updated: 3 June 2026

Connect a WhatsApp channel​

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WhatsApp
To communicate with customers in Bitrix24, a WhatsApp channel connected via your edna Pulse account is used. Make sure you have an active channel or connect a new one.

File IconHow to Connect a WhatsApp Channel

Create and register a WhatsApp message template​

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Try not to include subject lines or media files—such templates are not supported in Bitrix24.

  1. Go to the Templates section in your edna Pulse account.

  2. Create a WhatsApp operator template.

  3. Submit the template for registration and wait until its status changes to Active.

    File IconHow to Create a WhatsApp Operator Template and Submit it for Registration File IconTemplate Statuses
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    WhatsApp
    To speed up the process of creating an operator template, go to Templates → Template examples and use the library of template examples.

    File IconWhatsApp Template Examples

Copy the WhatsApp channel ID​

  1. Go to the Channels section of your edna Pulse account.

  2. Find the connected WhatsApp channel you want to use to communicate with customers in Bitrix24.

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    WhatsApp
    Use only an active channel with the Correct status.

  3. Copy the ID of this channel, listed in the Subject ID column.

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Copy the API key for integration with Bitrix24​

  1. Go to the Integration → Settings → Main Profile tab in your edna Pulse account.

  2. Click in the Your API Key section to copy the full API key.

    File IconManaging API Keys for Integration with the edna Pulse API