Webhook Request about Changing WhatsApp Template Category

Last updated: 19 August 2025

To receive webhook requests about changing the category of the WhatsApp template, go to Integration → Settings section of yout in edna Pulse account and specify the URL for webhook requests in the Webhook URL for WhatsApp template category changes, which is the endpoint of your system that will process incoming POST requests from edna Pulse.

Webhook Request Format

{
	"payload":{
		"id": integer,
		"name": "string",
		"channelType": "WHATSAPP",
		"category": "MARKETING"
	},
	"type": "string",
	"version": "string",
	"timestamp": "string"
}  

Webhook Request Example

{
	"payload":{
		"id": 123,
		"name": "Promotion",
		"channelType": "WHATSAPP",
		"category": "MARKETING"
	},
	"type": "message_matcher.category_changed",
	"version": "v1",
	"timestamp": "2025-08-08T16:08:08.015356271Z"
}

Webhook Request Parameters

Parameter	Data Type	Character	Description
payload	object	Required	The type of event that the webhook is being sent about.
payload.id	integer	Required	The template ID. To find out the template ID, use the API method to get a list of templates — the id parameter. Retrieving List of Templates
payload.name	string	Required	The name of the template. To find out the name of the template, use the API method to get a list of templates — the name parameter. Retrieving List of Templates
payload.channelType	string	Required	Channel type. Possible value is WHATSAPP (WhatsApp channel).
payload.category	string	Required	Updated template category. Possible values for the WhatsApp channel: - MARKETING — marketing template; - UTILITY — service template; - AUTHORIZATION — authorization template.
type	string	Required	The type of event that the webhook is being sent about.
version	string	Required	The version of the API method.
timestamp	string	Required	The time of updating the category in the WhatsApp template. Specified in the ISO 8601 format (for example, 2025-07-01T00:00:00Z). ISO 8601 - Convention

Response Format

In response to a webhook request from your server, the status code 200 should be returned.

If the 200 status is not returned in response to the webhook request, edna Pulse performs 10 more attempts to send a webhook request with an interval of 2 seconds between attempts (where X is the attempt number) until the 200 code is received in response (i.e. every 4, 8, 16, 32, 64, 128, 256, 512, 1024, 2048 seconds).